Frequently Asked Questions
Last updated: 9 March 2026
1. What is TrivanaX? ›
TrivanaX is a Kerala-based taxi service providing safe and reliable transportation for:
Local city travel
Airport transfers
Outstation trips
Hourly or daily rentals (where available)
2. How can I book a taxi with TrivanaX? ›
You can book a taxi through:
📞 Phone call
🌐 Website booking or enquiry form
Your booking is confirmed only after you receive a confirmation message or call from our team.
3. Do you have a mobile app? ›
No. Currently, TrivanaX does not operate a mobile application. All bookings are handled via phone, website, or WhatsApp for personalised service.
4. What areas do you serve? ›
TrivanaX operates across Kerala and also provides outstation services to nearby states, subject to availability.
5. What types of vehicles do you offer? ›
We offer multiple vehicle options based on availability, including:
Hatchback
Sedan
SUV
Premium vehicles (on request)
Vehicle allocation depends on location, trip type, and availability.
6. How is the fare calculated? ›
Fares are calculated based on:
Distance travelled
Trip duration
Vehicle type
Tolls, parking, and applicable taxes
The final fare may differ from estimates due to route changes or waiting time.
7. What payment methods are accepted? ›
We accept:
Cash
UPI / bank transfer
Please confirm accepted payment modes at the time of booking.
8. Are tolls and parking charges included in the fare? ›
Unless explicitly mentioned at the time of booking:
Toll charges
Parking fees
Interstate taxes
are payable by the customer.
9. What is your cancellation policy? ›
Cancellations before driver assignment are free.
Cancellations after driver assignment or no-show may attract a cancellation charge.
Outstation trips may have higher cancellation charges if cancelled close to pickup time.
Full details are available in our Cancellation & Refund Policy.
10. How long does it take to receive a refund? ›
Refunds are processed within 5–7 working days
Refunds are made via UPI or bank transfer
Delays may occur depending on your bank.
11. What happens if the driver is late? ›
While we strive for punctuality, delays can happen due to traffic, weather, or road conditions. Our team will keep you informed in case of any delay.
12. Can I change my pickup time or location after booking? ›
Yes, changes are possible subject to:
Driver availability
Distance and time impact
Additional charges may apply. Please inform us as early as possible.
13. Is it safe to travel with TrivanaX? ›
Yes. Safety is a priority at TrivanaX:
Verified drivers
Regularly maintained vehicles
Support available via phone or WhatsApp
14. What if I leave something in the taxi? ›
If you forget an item:
Contact us immediately with trip details
We will try to help connect you with the driver
TrivanaX is not responsible for lost items, but we will assist wherever possible.
15. Can I book a taxi for someone else? ›
Yes. You can book a taxi for family members, guests, or colleagues. Please share the passenger's name and contact number at the time of booking.
16. Do you provide GST invoices? ›
GST invoices can be provided on request, subject to applicable rules. Please mention this during booking.
17. What should I do if I have a complaint or feedback? ›
We value your feedback. You can contact us via:
📞 Phone / WhatsApp: +91-8848700206
📧 Email: syam@trivanax.com
18. Can TrivanaX refuse a booking? ›
Yes. TrivanaX reserves the right to refuse or cancel a booking due to:
Safety concerns
Incorrect information
Unavailability of drivers or vehicles
Violation of our Terms & Conditions